Refund Policy
Effective Date: 06/11/2024
Welcome to MOYOOSHOP SH.P.K.! We want to ensure that you are satisfied with your purchase. Please read the following refund policy carefully, as it outlines the terms for returns, exchanges, and refunds. This policy applies to purchases made both through our online store and in our physical store.
1.No Returns, No Exchanges, No Refunds
At MOYOOSHOP SH.P.K., all sales are final. Once an order has been placed and shipped, it is not eligible for return, exchange, or refund.
Important: Please make sure to check all product information carefully before placing your order, particularly the sizes. It is your responsibility to verify the correct measurements and size, as we do not offer returns or exchanges for incorrect orders. We cannot accept returns for items ordered in the wrong size.
2.Customer Responsibility
Each customer is responsible for their order and for receiving the correct items. You are responsible for entering the correct order details. We are not liable for incorrect orders caused by the customer.
3. Defective or Damaged Products
If you receive a defective or damaged product, we apologize for the inconvenience. In this case, you must contact us within 3 days of receiving the item to report the issue. The claim should include the following information:
Your order number
Photos of the defective or damaged product
A description of the damage
Please send your claim to [email protected].
We will review your claim and inform you of the next steps. If the product was damaged during shipping or delivered incorrectly, we will offer you a replacement product or a refund according to our internal guidelines.
4. Contact
For any questions regarding refunds or claims, please contact our customer service team via email:
Email: [email protected]
We appreciate your understanding and support. If you have any further questions, feel free to reach out to us.
